COVID-19 SERVICE UPDATE

May 11th Update

DELIVERY

Parcels are continuing to be sent and most parcels are arriving on time, although some have had delays, but the delay is short. Currently we are still not offering the express delivery service.

RETURNS

The returns department will be re-opening immediately, we thank customers for their patience. To return your product you must get a returns number and returns address from the returns department or customer service team.

March 30th Update

DELIVERY

We are continuing to send out parcels on the free delivery service, most parcels are arriving on time, although some have had delays, but the delay is short. The express delivery service is no longer available, we can only offer the free delivery service.

RETURNS

As of 30th March we have for the safety of our employees closed our returns department, as they would be handling products from households in numerous locations. If you wish to return under the 14 day rule then please email us within 14 days of receiving your product stating you wish to return, we will email confirming your request and then the returns department will contact you again when they re-open.

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